Education
ABEN On-Demand: Ethics - Creating a Winning Culture in the Agency
12:00 AM
This webinar is held through ABEN. If you have not taken a class with ABEN before, you must register as a new user. VIAA receives a weekly report from ABEN and will upload your CE credits accordingly. If you need to change or cancel ...
ABEN On-Demand: Insights on Modern Day Cyber Exposures
12:00 AM
This webinar is held through ABEN. If you have not taken a class with ABEN before, you must register as a new user. VIAA receives a weekly report from ABEN and will upload your CE credits accordingly. If you need to change or cancel ...
ABEN On-Demand: Condos & How to Insure Them
12:00 AM
This webinar is held through ABEN. If you have not taken a class with ABEN before, you must register as a new user. IIARI receives a weekly report from ABEN and will upload your CE credits accordingly. Certificates are available upon ...
ABEN On-Demand: Adding Value In Personal Lines
12:00 AM
This webinar is held through ABEN. If you have not taken a class with ABEN before, you must register as a new user. IIARI receives a weekly report from ABEN and will upload your CE credits accordingly. Certificates are available upon ...
ABEN On-Demand: Business Auto Claims That Cause Problems
12:00 AM
This webinar is held through ABEN. If you have not taken a class with ABEN before, you must register as a new user. VIAA receives a weekly report from ABEN and will upload your CE credits accordingly. If you need to change or cancel ...
ABEN On-Demand: Workers' Compensation and the Law
12:00 AM
This webinar is held through ABEN. If you have not taken a class with ABEN before, you must register as a new user. VIAA receives a weekly report from ABEN and will upload your CE credits accordingly. If you need to change or cancel ...
What To Do With Rental Cars
9:00 AM - 11:57 AM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Securing the Future: Insurance in an Era of Increased Natural Disasters
10:00 AM - 12:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
The Peril of Earthquake
10:00 AM - 11:16 AM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Covid-19 Litigation and Insurance Issues
11:00 AM - 11:58 AM
In early July 2020, the Insurance Journal reports, there was a decision from a trial court in Michigan rejecting a restaurant’s claim under a business interruption policy. The court’s ruling finds no “property damage” as most BI policies define the ...
Additional Insureds - Misery Awaits!
11:00 AM - 12:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
ABEN: To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 3:00 PM
ABEN Webinar | 2 CE's
To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 2:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Hot Topics In Personal Lines
1:00 PM - 3:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
ABEN: Studies in Ethics - A Hippocratic Oath for Insurance Professionals
3:00 PM - 6:00 PM
ABEN Webinar | 3 Ethics credits
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
3:00 PM - 6:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
11:00 AM - 1:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Power of Prevention: Agency Risk Management Essentials of Sales
2:00 PM - 5:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Ethics for Insurance Professionals
4:00 PM - 6:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
1:00 PM - 4:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Ethics - Creating a Winning Culture in the Agency
9:00 AM - 11:56 AM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
11:00 AM - 1:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
12:00 PM - 3:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
2:00 PM - 4:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Business Income Made Easy
8:00 AM - 10:56 AM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
9:00 AM - 11:56 AM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
11:00 AM - 2:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
What To Do With Rental Cars
1:00 PM - 3:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
1:00 PM - 3:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
2:00 PM - 4:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Rockin' Our World - The Basics of Earthquake Coverage
11:00 AM - 12:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 2:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
3:00 PM - 5:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
3:00 PM - 5:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
The Peril of Earthquake
12:00 PM - 1:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
3:00 PM - 6:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Commercial Insurance Coverages, Court Cases and Chaos
8:00 AM - 10:55 AM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Ethics - Creating a Winning Culture in the Agency
11:00 AM - 1:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
1:00 PM - 3:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
2:00 PM - 5:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
CRIS/MLIS/AFIS Update -- Today's Challenges & Opportunities When Working with the Construction Industry
9:00 AM - 4:00 PM
Webinar | 6 CEs
Business Income Made Easy
10:00 AM - 12:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
11:00 AM - 1:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
1:00 PM - 4:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
3:00 PM - 5:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
3:00 PM - 5:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Hot Topics In Personal Lines
8:00 AM - 10:07 AM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
9:00 AM - 11:55 AM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Rockin' Our World - The Basics of Earthquake Coverage
1:00 PM - 2:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
3:00 PM - 4:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Ethics for Insurance Professionals
9:00 AM - 11:05 AM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
The Peril of Earthquake
2:00 PM - 3:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
9:00 AM - 10:55 AM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
11:00 AM - 1:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Rockin' Our World - The Basics of Earthquake Coverage
3:00 PM - 4:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
9:00 AM - 11:16 AM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Making Sense of Care, Custody, OR Control
3:00 PM - 4:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
9:00 AM - 12:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
11:00 AM - 1:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Flood Program Overview – NFIP Then and Now - 3 hrs
3:00 PM - 5:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Adding Value In Personal Lines
10:00 AM - 12:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Power of Prevention: Agency Risk Management Essentials of Sales
3:00 PM - 6:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
The Peril of Earthquake
4:00 PM - 5:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
9:00 AM - 12:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
8:00 AM - 11:07 AM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
10:00 AM - 12:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Ethics - Creating a Winning Culture in the Agency
1:00 PM - 3:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
3:00 PM - 5:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
What To Do With Rental Cars
9:00 AM - 11:57 AM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Business Income Made Easy
12:00 PM - 2:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
1:00 PM - 3:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
3:00 PM - 6:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
9:00 AM - 11:57 AM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
10:00 AM - 12:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Rockin' Our World - The Basics of Earthquake Coverage
9:00 AM - 10:06 AM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Waiting periods, Payments, Cancellation Reasons, and Why Can’t I Finance?
10:00 AM - 11:00 AM
Virtual| 1 hr. CE pending
To Be or Not to AirBnb - Sharing Exposures and Insurance
11:00 AM - 12:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
1:00 PM - 3:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
1:00 PM - 3:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
The Peril of Earthquake
10:00 AM - 11:16 AM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
11:00 AM - 2:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
9:00 AM - 11:57 AM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
10:00 AM - 1:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
12:00 PM - 2:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Ethics - Creating a Winning Culture in the Agency
3:00 PM - 5:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
9:00 AM - 12:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
11:00 AM - 1:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Business Income Made Easy
2:00 PM - 4:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
3:00 PM - 5:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
What a Crime - Understanding Crime Insurance
11:00 AM - 1:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
12:00 PM - 2:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
What a Crime - Understanding Crime Insurance
1:00 PM - 3:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
Business Income Made Easy
8:00 AM - 10:56 AM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
9:00 AM - 11:56 AM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
11:00 AM - 2:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
What To Do With Rental Cars
1:00 PM - 3:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Ethics - Creating a Winning Culture in the Agency
9:00 AM - 11:56 AM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
11:00 AM - 1:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
12:00 PM - 3:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
2:00 PM - 4:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
1:00 PM - 4:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Hot Topics In Personal Lines
2:00 PM - 4:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
The Peril of Earthquake
12:00 PM - 1:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
3:00 PM - 5:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Rockin' Our World - The Basics of Earthquake Coverage
11:00 AM - 12:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 2:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
3:00 PM - 5:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
3:00 PM - 5:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
MLIS - Fiduciary Liability: What You Need to Know About Exposures & Insurance
9:00 AM - 4:00 PM
Webinar | 7 CEs
Business Income Made Easy
10:00 AM - 12:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
11:00 AM - 1:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
1:00 PM - 4:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
3:00 PM - 5:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Commercial Insurance Coverages, Court Cases and Chaos
8:00 AM - 10:55 AM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
CPIA 3 - Sustain Success
8:00 AM - 4:30 PM
This program focuses on fulfilling the implied promises contained in the insuring agreement. Students will review methods of providing evidence of insurance coverage; will discuss policies and procedures for controlling errors and omissions ...
Ethics - Creating a Winning Culture in the Agency
11:00 AM - 1:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
1:00 PM - 3:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
2:00 PM - 5:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
3:00 PM - 6:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Hot Topics In Personal Lines
8:00 AM - 10:07 AM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Adding Value In Personal Lines
10:00 AM - 12:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
2:00 PM - 3:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
3:00 PM - 6:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
E&O Risk Management: Agency E&O Exposures and Defenses
9:00 AM - 12:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
9:00 AM - 11:05 AM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
3:00 PM - 5:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
9:00 AM - 11:16 AM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Making Sense of Care, Custody, OR Control
3:00 PM - 4:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
9:00 AM - 11:55 AM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Rockin' Our World - The Basics of Earthquake Coverage
1:00 PM - 2:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
3:00 PM - 4:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
CRIS/MLIS/AFIS Update -- Today's Challenges & Opportunities When Working with the Construction Industry
9:00 AM - 4:00 PM
Webinar | 6 CEs
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
9:00 AM - 12:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
8:00 AM - 11:07 AM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
10:00 AM - 12:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
1:00 PM - 3:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
3:00 PM - 5:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
What To Do With Rental Cars
9:00 AM - 11:57 AM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Business Income Made Easy
12:00 PM - 2:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Workers' Compensation and the Law
1:00 PM - 3:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
3:00 PM - 6:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What a Crime - Understanding Crime Insurance
9:00 AM - 11:57 AM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
Hot Topics In Personal Lines
10:00 AM - 12:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
AILP Issues: Agent's E&O - Legal Duties, Data Risk & Operational Risk Management
1:00 PM - 4:00 PM
Webinar | 7 CEs
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
9:00 AM - 10:55 AM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
11:00 AM - 1:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Rockin' Our World - The Basics of Earthquake Coverage
3:00 PM - 4:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
11:00 AM - 1:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
The Peril of Earthquake
4:00 PM - 5:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
11:00 AM - 2:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
9:00 AM - 11:57 AM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
10:00 AM - 1:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
12:00 PM - 2:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
3:00 PM - 5:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
9:00 AM - 12:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
11:00 AM - 1:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Business Income Made Easy
2:00 PM - 4:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
3:00 PM - 5:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Hot Topics In Personal Lines
12:00 PM - 2:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Rockin' Our World - The Basics of Earthquake Coverage
9:00 AM - 10:06 AM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
11:00 AM - 12:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
1:00 PM - 3:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
1:00 PM - 3:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
What a Crime - Understanding Crime Insurance
11:00 AM - 1:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
The Peril of Earthquake
10:00 AM - 11:16 AM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Adding Value In Personal Lines
10:00 AM - 12:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
12:00 PM - 1:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
3:00 PM - 6:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
E&O Risk Management: Agency E&O Exposures and Defenses
9:00 AM - 12:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Flood Program Overview – NFIP Then and Now - 3 hrs
3:00 PM - 5:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
3:00 PM - 5:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Making Sense of Care, Custody, OR Control
3:00 PM - 4:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Rockin' Our World - The Basics of Earthquake Coverage
11:00 AM - 12:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 2:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
3:00 PM - 5:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
CRIS/MLIS/AFIS Update -- Today's Challenges & Opportunities When Working with the Construction Industry
9:00 AM - 4:00 PM
Webinar | 6 CEs
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
1:00 PM - 4:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Ethics - Creating a Winning Culture in the Agency
9:00 AM - 11:56 AM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
11:00 AM - 1:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
12:00 PM - 3:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Commercial Insurance Coverages, Court Cases and Chaos
2:00 PM - 4:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Business Income Made Easy
8:00 AM - 10:56 AM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
9:00 AM - 11:56 AM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
11:00 AM - 2:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
What To Do With Rental Cars
1:00 PM - 3:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
1:00 PM - 3:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Hot Topics In Personal Lines
2:00 PM - 4:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
9:00 AM - 11:16 AM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
2:00 PM - 3:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
9:00 AM - 11:05 AM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
9:00 AM - 11:55 AM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Rockin' Our World - The Basics of Earthquake Coverage
1:00 PM - 2:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
3:00 PM - 4:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
3:00 PM - 6:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Hot Topics In Personal Lines
8:00 AM - 10:07 AM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Commercial Insurance Coverages, Court Cases and Chaos
8:00 AM - 10:55 AM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
11:00 AM - 1:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
1:00 PM - 3:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
2:00 PM - 5:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Business Income Made Easy
10:00 AM - 12:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
11:00 AM - 1:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
1:00 PM - 4:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
3:00 PM - 5:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
3:00 PM - 5:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Hot Topics In Personal Lines
10:00 AM - 12:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
What a Crime - Understanding Crime Insurance
9:00 AM - 11:57 AM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What To Do With Rental Cars
9:00 AM - 11:57 AM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Business Income Made Easy
12:00 PM - 2:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
1:00 PM - 3:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
3:00 PM - 6:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
8:00 AM - 11:07 AM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
MLIS -- Fiduciary Liability: What You Need to Know About Exposures & Insurance
9:00 AM - 4:00 PM
Webinar | 7 CEs
Commercial Insurance Coverages, Court Cases and Chaos
10:00 AM - 12:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
1:00 PM - 3:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
3:00 PM - 5:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
9:00 AM - 12:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
4:00 PM - 5:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Ethics for Insurance Professionals
11:00 AM - 1:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
9:00 AM - 10:55 AM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
11:00 AM - 1:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Rockin' Our World - The Basics of Earthquake Coverage
3:00 PM - 4:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Ethics - Creating a Winning Culture in the Agency
3:00 PM - 5:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
12:00 PM - 2:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
11:00 AM - 1:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
9:00 AM - 12:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
What To Do With Rental Cars
11:00 AM - 1:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Business Income Made Easy
2:00 PM - 4:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
3:00 PM - 5:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
9:00 AM - 11:57 AM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
10:00 AM - 1:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Commercial Insurance Coverages, Court Cases and Chaos
12:00 PM - 2:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
11:00 AM - 2:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Adding Value In Personal Lines
10:00 AM - 12:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
10:00 AM - 11:16 AM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
3:00 PM - 6:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
E&O Risk Management: Agency E&O Exposures and Defenses
9:00 AM - 12:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
1:00 PM - 3:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
3:00 PM - 5:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
9:00 AM - 11:16 AM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Making Sense of Care, Custody, OR Control
3:00 PM - 4:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
Rockin' Our World - The Basics of Earthquake Coverage
9:00 AM - 10:06 AM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
11:00 AM - 12:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
1:00 PM - 3:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
Rockin' Our World - The Basics of Earthquake Coverage
11:00 AM - 12:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 2:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
3:00 PM - 5:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
3:00 PM - 5:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
The Peril of Earthquake
12:00 PM - 1:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
2:00 PM - 4:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
1:00 PM - 3:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Business Income Made Easy
8:00 AM - 10:56 AM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
9:00 AM - 11:56 AM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
11:00 AM - 2:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
What To Do With Rental Cars
1:00 PM - 3:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Ethics - Creating a Winning Culture in the Agency
9:00 AM - 11:56 AM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
11:00 AM - 1:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
12:00 PM - 3:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
2:00 PM - 4:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
1:00 PM - 4:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
9:00 AM - 11:55 AM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Rockin' Our World - The Basics of Earthquake Coverage
1:00 PM - 2:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
3:00 PM - 4:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Ethics for Insurance Professionals
9:00 AM - 11:05 AM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
The Peril of Earthquake
2:00 PM - 3:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Hot Topics In Personal Lines
8:00 AM - 10:07 AM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
3:00 PM - 5:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Business Income Made Easy
10:00 AM - 12:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
11:00 AM - 1:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
1:00 PM - 4:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
3:00 PM - 5:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Commercial Insurance Coverages, Court Cases and Chaos
8:00 AM - 10:55 AM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
AILP Issues: Agent's E&O - Legal Duties, Data Risk & Operational Risk Management
9:00 AM - 12:00 PM
Webinar | 7 CEs
Ethics - Creating a Winning Culture in the Agency
11:00 AM - 1:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
1:00 PM - 3:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
2:00 PM - 5:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
3:00 PM - 6:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
9:00 AM - 12:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
8:00 AM - 11:07 AM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
10:00 AM - 12:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Ethics - Creating a Winning Culture in the Agency
1:00 PM - 3:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
3:00 PM - 5:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
What To Do With Rental Cars
9:00 AM - 11:57 AM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Business Income Made Easy
12:00 PM - 2:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
1:00 PM - 3:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
3:00 PM - 6:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
9:00 AM - 11:57 AM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
10:00 AM - 12:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
9:00 AM - 10:55 AM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
11:00 AM - 1:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
Rockin' Our World - The Basics of Earthquake Coverage
3:00 PM - 4:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
9:00 AM - 11:16 AM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Making Sense of Care, Custody, OR Control
3:00 PM - 4:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
9:00 AM - 12:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
11:00 AM - 1:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
3:00 PM - 5:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Adding Value In Personal Lines
10:00 AM - 12:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Power of Prevention: Agency Risk Management Essentials of Sales
3:00 PM - 6:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
The Peril of Earthquake
4:00 PM - 5:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
11:00 AM - 2:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
9:00 AM - 11:57 AM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
10:00 AM - 1:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
12:00 PM - 2:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Ethics - Creating a Winning Culture in the Agency
3:00 PM - 5:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
9:00 AM - 12:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
11:00 AM - 1:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
You Gotta Be Kidding Me! Strange but True Claims
2:00 PM - 4:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Business Income Made Easy
2:00 PM - 4:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
3:00 PM - 5:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
What a Crime - Understanding Crime Insurance
11:00 AM - 1:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
12:00 PM - 2:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
Rockin' Our World - The Basics of Earthquake Coverage
9:00 AM - 10:06 AM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
11:00 AM - 12:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
1:00 PM - 3:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
1:00 PM - 3:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
The Peril of Earthquake
10:00 AM - 11:16 AM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Hot Topics In Personal Lines
2:00 PM - 4:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
What a Crime - Understanding Crime Insurance
1:00 PM - 3:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
Business Income Made Easy
8:00 AM - 10:56 AM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
9:00 AM - 11:56 AM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
11:00 AM - 2:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
1:00 PM - 3:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Ethics - Creating a Winning Culture in the Agency
9:00 AM - 11:56 AM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
11:00 AM - 1:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
12:00 PM - 3:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
2:00 PM - 4:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
1:00 PM - 4:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
The Peril of Earthquake
12:00 PM - 1:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
3:00 PM - 5:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Rockin' Our World - The Basics of Earthquake Coverage
11:00 AM - 12:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 2:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
3:00 PM - 5:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Hot Topics In Personal Lines
8:00 AM - 10:07 AM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
3:00 PM - 5:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Business Income Made Easy
10:00 AM - 12:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
11:00 AM - 1:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
1:00 PM - 4:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
3:00 PM - 5:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Commercial Insurance Coverages, Court Cases and Chaos
8:00 AM - 10:55 AM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
1:00 PM - 3:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
2:00 PM - 5:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Ethics - Creating a Winning Culture in the Agency
11:00 AM - 1:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
3:00 PM - 6:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Adding Value In Personal Lines
10:00 AM - 12:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
2:00 PM - 3:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
3:00 PM - 6:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
E&O Risk Management: Agency E&O Exposures and Defenses
9:00 AM - 12:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Ethics for Insurance Professionals
9:00 AM - 11:05 AM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Flood Program Overview – NFIP Then and Now - 3 hrs
3:00 PM - 5:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
9:00 AM - 11:16 AM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Making Sense of Care, Custody, OR Control
3:00 PM - 4:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
9:00 AM - 11:55 AM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Rockin' Our World - The Basics of Earthquake Coverage
1:00 PM - 2:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
3:00 PM - 4:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
9:00 AM - 10:55 AM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
11:00 AM - 1:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Rockin' Our World - The Basics of Earthquake Coverage
3:00 PM - 4:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
11:00 AM - 1:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
4:00 PM - 5:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
9:00 AM - 12:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
8:00 AM - 11:07 AM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
10:00 AM - 12:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
1:00 PM - 3:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
3:00 PM - 5:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Business Income Made Easy
12:00 PM - 2:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
3:00 PM - 6:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
Hot Topics In Personal Lines
10:00 AM - 12:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
CRIS/MLIS/AFIS Update -- Today's Challenges & Opportunities When Working with the Construction Industry
9:00 AM - 4:00 PM
Webinar | 6 CEs
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
What a Crime - Understanding Crime Insurance
9:00 AM - 11:57 AM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
What To Do With Rental Cars
9:00 AM - 11:57 AM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Workers' Compensation and the Law
1:00 PM - 3:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Rockin' Our World - The Basics of Earthquake Coverage
9:00 AM - 10:06 AM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
11:00 AM - 12:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
1:00 PM - 3:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
AILP Issues: Agent's E&O - Legal Duties, Data Risk & Operational Risk Management
1:00 PM - 4:00 PM
Webinar | 7 CEs
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
1:00 PM - 3:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
The Peril of Earthquake
10:00 AM - 11:16 AM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
11:00 AM - 2:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
9:00 AM - 11:57 AM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
10:00 AM - 1:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Commercial Insurance Coverages, Court Cases and Chaos
12:00 PM - 2:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
3:00 PM - 5:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
9:00 AM - 12:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
MLIS - Fiduciary Liability: What You Need to Know About Exposures & Insurance
9:00 AM - 4:00 PM
Webinar | 7 CEs
What To Do With Rental Cars
11:00 AM - 1:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Business Income Made Easy
2:00 PM - 4:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
3:00 PM - 5:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
What a Crime - Understanding Crime Insurance
11:00 AM - 1:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Hot Topics In Personal Lines
12:00 PM - 2:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Adding Value In Personal Lines
10:00 AM - 12:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
12:00 PM - 1:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
Power of Prevention: Agency Risk Management Essentials of Sales
3:00 PM - 6:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
E&O Risk Management: Agency E&O Exposures and Defenses
9:00 AM - 12:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Flood Program Overview – NFIP Then and Now - 3 hrs
3:00 PM - 5:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
3:00 PM - 5:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
9:00 AM - 11:16 AM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Making Sense of Care, Custody, OR Control
3:00 PM - 4:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Rockin' Our World - The Basics of Earthquake Coverage
11:00 AM - 12:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
1:00 PM - 2:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
3:00 PM - 5:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Hot Topics In Personal Lines
2:00 PM - 4:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
What a Crime - Understanding Crime Insurance
1:00 PM - 3:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Business Income Made Easy
8:00 AM - 10:56 AM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
9:00 AM - 11:56 AM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
11:00 AM - 2:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
1:00 PM - 3:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Ethics - Creating a Winning Culture in the Agency
9:00 AM - 11:56 AM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
11:00 AM - 1:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
12:00 PM - 3:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Commercial Insurance Coverages, Court Cases and Chaos
2:00 PM - 4:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
1:00 PM - 4:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Overlooked & Undersold Commercial Property Coverage
10:00 AM - 1:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Flood Program Overview – NFIP Then and Now - 3 hrs
9:00 AM - 11:59 AM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
Ethics for Insurance Professionals
9:00 AM - 11:05 AM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
E&O Risk Management: Agency E&O Exposures and Defenses
12:00 PM - 3:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Power of Prevention: Agency Risk Management Essentials of Sales
9:00 AM - 12:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
1:00 PM - 3:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
2:00 PM - 3:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
An Hour Of True Crime - Wrong Way Driver
9:00 AM - 9:57 AM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
9:00 AM - 11:57 AM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
9:00 AM - 11:55 AM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Additional Insureds - Misery Awaits!
12:00 PM - 1:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Rockin' Our World - The Basics of Earthquake Coverage
1:00 PM - 2:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
3:00 PM - 4:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
CPIA Update: Agents Guide to Understanding & Mitigating Cyber Exposures
8:00 AM - 4:30 PM
Virtual | 8 CEs
Making Sense of Care, Custody, OR Control
9:00 AM - 10:56 AM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
12:00 PM - 2:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
E&O Nightmares
10:00 AM - 11:58 AM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
Insureds: Who, When and Why
12:00 PM - 2:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
3:00 PM - 5:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Hot Topics In Personal Lines
8:00 AM - 10:07 AM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
12:00 PM - 1:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Insurance Horror Story - Hoarders
3:00 PM - 4:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Commercial Insurance Coverages, Court Cases and Chaos
8:00 AM - 10:55 AM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
11:00 AM - 1:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
An Hour of True Crime - Schoharie Limousine Accident
1:00 PM - 1:58 PM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
1:00 PM - 3:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
2:00 PM - 5:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Coverage Concerns for App/Web-Based Services
3:00 PM - 4:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
3:00 PM - 6:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Business Income Made Easy
10:00 AM - 12:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
11:00 AM - 1:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Insuring Drones and Modern Transit Risks
12:00 PM - 1:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
1:00 PM - 4:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
What To Do With Rental Cars
3:00 PM - 5:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Securing the Future: Insurance in an Era of Increased Natural Disasters
9:00 AM - 11:01 AM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
9:00 AM - 9:57 AM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
3:00 PM - 6:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
9:00 AM - 12:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
You Gotta Be Kidding Me! Strange but True Claims
11:00 AM - 1:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
12:00 PM - 12:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
12:00 PM - 2:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
8:00 AM - 11:07 AM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Coverage Concerns for App/Web-Based Services
9:00 AM - 10:49 AM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
9:00 AM - 12:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Commercial Insurance Coverages, Court Cases and Chaos
10:00 AM - 12:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Ethics - Creating a Winning Culture in the Agency
1:00 PM - 3:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
E&O Nightmares
2:00 PM - 3:58 PM
This two-hour course takes an in-depth look at some of the most challenging and complex issues agents encounter when navigating Errors & Omissions (E&O) claims. Through real-world examples and practical insights, participants will explore common ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
3:00 PM - 5:57 PM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
What To Do With Rental Cars
9:00 AM - 11:57 AM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Business Income Made Easy
12:00 PM - 2:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
1:00 PM - 3:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
3:00 PM - 6:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insuring Drones and Modern Transit Risks
3:00 PM - 4:52 PM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
What a Crime - Understanding Crime Insurance
9:00 AM - 11:57 AM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
Insureds: Who, When and Why
3:00 PM - 5:00 PM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
An Insurance Horror Story - Hoarders
9:00 AM - 10:55 AM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Hot Topics In Personal Lines
10:00 AM - 12:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
AI Implications in the Insurance Industry
3:00 PM - 4:08 PM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
An Hour Of True Crime - Wrong Way Driver
12:00 PM - 12:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
12:00 PM - 2:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...
Overlooked & Undersold Commercial Property Coverage
1:00 PM - 4:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Additional Insureds - Misery Awaits!
3:00 PM - 4:56 PM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
Making Sense of Care, Custody, OR Control
12:00 PM - 1:56 PM
This course will examine some of the common business situations that can trigger the Care, Custody OR Control exclusion in the CGL and how agents can assist their clients in securing proper coverage. Click here to register
The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers
3:00 PM - 5:16 PM
"Did you know that fraud is like a parasite, feeding on the lifeblood of the insurance industry and causing billions in losses each year? Join Chuck Gallagher, a renowned expert in fraud prevention, for 'The Many Faces of Fraud: Shedding Light on the ...
Ethics for Insurance Professionals
11:00 AM - 1:05 PM
This course is designed to challenge insurance agency personnel to identify how ethics plays a role in their business lives and how to approach decision-making with ethical intent. Click here to register
Flood Program Overview – NFIP Then and Now - 3 hrs
12:00 PM - 2:59 PM
*Compliant with FIRA §207 Basic Flood Insurance Course as published in the Federal Register,/ Vol. 70, no. 169:9/1/2005; updated through 2015. In this 3 hr. detailed course, agents will learn the history, products & policies, general ...
E&O Risk Management: Agency E&O Exposures and Defenses
3:00 PM - 6:18 PM
Agency E&O Exposures and Defenses” is an interactive seminar that looks at the risks of Error & Omission claim for an independent insurance agency. This course will serve as an update and reminder for insurance professionals about the risks of E&O ...
Power of Prevention: Agency Risk Management Essentials of Sales
12:00 PM - 3:00 PM
This three-hour class Essentials of Sales specifically targets sales functions in the agency. Agents hold a variety of titles in agencies: Producer, Account Executive, or Sales Agent, for example. In some agencies, Account Managers or CSRs (Customer ...
Adding Value In Personal Lines
4:00 PM - 6:57 PM
Our personal lines clients depend upon us to place proper coverages as a major part of their risk management strategy. The property and liability coverages we place on their behalf may ultimately stand between them and bankruptcy in the event of a ...
The Peril of Earthquake
4:00 PM - 5:16 PM
This course will discuss the personal insurance and commercial insurance coverage for the earthquake peril along with the claim issues in all forms. Click here to register
To Be or Not to AirBnb - Sharing Exposures and Insurance
9:00 AM - 10:55 AM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
An Hour of True Crime - Schoharie Limousine Accident
11:00 AM - 11:58 AM
This powerful session examines the tragic Schoharie limousine accident through the lens of insurance and claims handling. Attendees will explore the sequence of events, the insurance coverages involved, and the steps taken during the claim ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
11:00 AM - 1:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
Rockin' Our World - The Basics of Earthquake Coverage
3:00 PM - 4:06 PM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
AILP Issues: Agent's E&O - Legal Duties, Data Risk & Operational Risk Management
9:00 AM - 12:00 PM
Webinar | 7 CEs
Overlooked & Undersold Commercial Property Coverage
4:00 PM - 7:00 PM
The purpose of the course is to discuss commercial property coverage gaps that can be handled by endorsements or separate coverage. Failure to address these exposures can leave the insured without coverage and increase the chance of an E&O suit ...
Nasty Endorsements in the Commercial General Liability Program - And a Few Nice Endorsements to Consider
11:00 AM - 2:02 PM
The Commercial General Liability Coverage Form is the most commonly used policy to address liability exposures of our commercial/business clients. This coverage form has proven itself to be a comprehensive and versatile answer for the risk finance ...
Securing the Future: Insurance in an Era of Increased Natural Disasters
3:00 PM - 5:01 PM
Upon completing this course, participants will understand the trends surrounding the frequency and severity of natural disasters and how the trend is affecting the personal and commercial insurance markets. We review historical data enabling the agent ...
Proactive Workplace Violence Response: Mitigating Risks for Your Clients
3:00 PM - 3:57 PM
In an increasingly unpredictable world, the risk of workplace violence presents significant concerns for businesses and their insurers. This comprehensive course is designed specifically for insurance agents who play a crucial role in helping clients ...
The Personal Auto Policy – A Friendly Little Fella – Until He Isn’t
9:00 AM - 11:57 AM
The Personal Auto Policy (PAP) is the most often written insurance policy in our industry. If a person has only one insurance policy, it is very likely a Personal Auto Policy. This coverage form is an incredibly important part of a personal risk ...
Studies in Ethics - A Hippocratic Oath for Insurance Professionals
10:00 AM - 1:07 PM
Professional oaths are statements of common principles and they re-focus the oath-giver on the true principles of the profession. Interestingly enough, the principles of the Hippocratic Oath, have relevance to modern insurance practice. Dr. Robert ...
Coverage Concerns for App/Web-Based Services
12:00 PM - 1:49 PM
In this session, Kevin Amrhein will review a variety of exposures presented by app-based services that deliver your groceries, bring your dinner, drive you places, find work, and many others. Kevin will also discuss the coverage (or lack thereof) ...
Commercial Insurance Coverages, Court Cases and Chaos
12:00 PM - 2:55 PM
This course reviews actual claims and court cases from a variety of commercial exposures. Each scenario is discussed from the position of both the actual policy language as well as possible solutions. Types of coverage and claims discussed in this ...
Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals
12:00 PM - 3:13 PM
For instructors as well as producers, the ongoing study of professional ethics is a continuing education class struggle. By the very nature of the subject, ethics classes run the risk of being filled with platitudes or devolving into sermons. ...
Ethics - Creating a Winning Culture in the Agency
3:00 PM - 5:56 PM
Every organization has a culture, whether you realize it or not. The question then becomes, does your team recognize, understand, and support a developed culture. We will discuss the approaches to ethical decision making and how agency culture ...
You Gotta Be Kidding Me! Strange but True Claims
3:00 PM - 5:00 PM
After 30 years in the insurance business, you're bound to collect some unbelievable stories, and this session delivers them all. Join us for a fast-paced, entertaining look at actual (and truly strange) claims that prove insurance is never as ...
Understanding and Avoiding E&O Claims in an Independent Insurance Agency
9:00 AM - 12:10 PM
This course is oriented towards agency staff and begins with general comments to make them aware of what an E&O claim is, what typically causes a claim and then provides specific processes and procedures to follow in the agency’s daily operations to ...
Insuring Drones and Modern Transit Risks
9:00 AM - 10:52 AM
From drones in the sky to self-driving cars to tourists buzzing around on rented scooters, innovations in transportation are moving all around you. This session discusses the latest on drones and transportation tech and explores the many exposures and ...
What To Do With Rental Cars
11:00 AM - 1:57 PM
This course will examine the coverages provided by the Personal Auto policy for rental cars and some of the potential coverage gaps that may be created by the rental car contract. Click here to register
Business Income Made Easy
2:00 PM - 4:56 PM
Business Income is one of the most needed, yet most undersold, policies. Why? Because most agents are afraid it. This course will take the mystery out of Business Income coverage so that attendees feel comfortable with choosing the policy form and ...
Workers' Compensation and the Law
3:00 PM - 5:56 PM
This class will look at the legal obligations and defenses of the employer-employee relationship, and how the Workers Compensation system modifies the legal concepts of common law. We will examine the major characteristics of the benefits provided by ...
Insureds: Who, When and Why
9:00 AM - 11:00 AM
Before any claim is paid, status as an "insured" must exist. Is the person or entity suffering or causing loss, injury or damage an insured? If the answer is "no" there is no need to go any further. If "insured" status does not exist, neither does ...
What a Crime - Understanding Crime Insurance
11:00 AM - 1:57 PM
This seminar will explore the need for crime insurance and explain the methods of writing crime insurance. Participants will learn the difference in the Loss Sustained and the Discovery forms of crime policies and examine some of the most widely ...
AI Implications in the Insurance Industry
9:00 AM - 10:08 AM
This seminar begins with a “big picture” look at Artificial Intelligence. Many view AI as a precursor to a doomsday scenario, which is why the introductory section contains a reference to The Terminator movie franchise and Skynet becoming self-aware. ...
Hot Topics In Personal Lines
12:00 PM - 2:07 PM
This seminar begins with a practically oriented inquiry into how losses are adjusted on a day-to-day basis. The seminar introduces not only the two key adjustment valuation measures – “actual cash value” and “replacement cost” – but also stresses to ...
An Insurance Horror Story - Hoarders
12:00 PM - 1:55 PM
This class will look at characteristics that lead to hoarding and examine reasons why insurance companies may not want to insure the increased risks hoarding can bring. It will take a look at some famous hoarders in history, and the obsessive need to ...
Rockin' Our World - The Basics of Earthquake Coverage
9:00 AM - 10:06 AM
This course will cover the basics of earthquake coverage including policy exclusions in property policies, deductible issues, earthquake endorsements and typical limitations. Click here to register
Additional Insureds - Misery Awaits!
9:00 AM - 10:56 AM
This course will review the types of Additional Insureds and why an entity would request AI status. It will also examine problems associated with additional insureds, coverage triggers and several AI endorsements and when to use them. Click here to ...
To Be or Not to AirBnb - Sharing Exposures and Insurance
11:00 AM - 12:55 PM
This course addresses aspects of the emerging sharing economy’s use of personal autos and homes. It provides a discussion of the nature of these exposures and how Personal Auto policies and Homeowners policies respond. There is also a brief ...
Organizational Culture - The Solution for Creating an Ethical and Productive Agency
1:00 PM - 3:55 PM
Most ethics courses are reactive rather than proactive. This course attacks the ethical discussion with a unique twist. Create an organization through culture, hiring practices and teamwork greatly reduce the likelihood that an ethical breech will ...
An Hour Of True Crime - Wrong Way Driver
3:00 PM - 3:57 PM
This course will discuss a four car accident which resulted in multiple fatalities. Attendees will learn what coverages were needed to respond to the loss and to the multiple lawsuits which arose from the loss. Click here to register
COVERAGE ESSENTIALS: Understanding Commercial Property Gaps and Knowing How to Fill Them
3:00 PM - 5:57 PM
Commercial Property is one of the largest lines of commercial insurance in the insurance industry. Although commercial property may not grab the headlines like other lines of business, it is the backbone of the insurance industry. Property was one of ...